Face‐to‐Face With Administrative Burdens: Design Simplification, Emotional Costs, and Procedural Outcomes in Digital Welfare Applications
·616 字·2 分钟
PA — 2026-08-20
Original Face‐to‐Face With Administrative Burdens: Design Simplification, Emotional Costs, and Procedural Outcomes in Digital Welfare Applications
Fabian Hattke, Judith Hattke, David Hensel, Pamela Herd, Janne Kalucza, Donald P. Moynihan, Rick Vogel