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Outpaced by platforms: how employment services for immigrants struggle to keep pace

PMR — pp. 1-25 2026-05-18 Original Outpaced by platforms: how employment services for immigrants struggle to keep pace Atieh Razavi Yekta, Suzanne Huot Abstract Immigrants are overrepresented in Canada’s platform economy, yet platform work is not characterized as legitimate and sustainable within employment services shaped by New Public Management (NPM) and austerity policies. This focused ethnography interrogates limitations of NPM and uses a sociotechnical approach to analyse key informant interviews. Three themes are addressed: (1) Out of scope: the limits of current policy, (2) Systemic lags and the unknowns of platform work and (3) Reproducing racial and cultural inequalities in platform work. Findings show that narrow performance metrics, competitive funding and depoliticized environments marginalize platform workers, constrain innovation and suppress culturally responsive advocacy.

Fairness Perception, Administrative Burden, and Social Welfare Participation

PA — 2026-05-12 Original Fairness Perception, Administrative Burden, and Social Welfare Participation Yongdong Shen, Wenchi Wei, Chao An, Zhouyi Chen Abstract ABSTRACT This study examines whether and how fairness perception and administration burden relate to citizen participation in social welfare programs. We theoretically argue that both participation costs and citizens' perceptions of distributive fairness play critical roles in determining individuals' willingness to engage with welfare programs. We further propose that compliance burden (costs) may constrain frontline officials' discretion in benefit allocation, thereby reinforcing perceptions of fairness and encouraging program participation. Using a nationally representative sample from the China Urban and Rural Low‐Income Household Survey, we find that perceived unfairness is negatively associated with welfare participation, and administrative burdens constitute substantial barriers to access. Moreover, compliance burden weakens the negative correlation between perceived unfairness and welfare participation, suggesting that rigid procedures are linked with stronger perceptions of distributive fairness and institutional trust. These findings underscore the complex interplay between procedural design and citizen perceptions in shaping welfare participation in China.