Original
Co-creation in commissioning complex public services: towards an adaptive system for continuous improvement
Abstract
This article explores co-creation to address complex societal problems in the interconnected domains of health, welfare, and security. An instrumental case study examines the innovative outcome-based commissioning of public services for people engaging in problematic drug use in a Finnish city. We apply abductive content analysis to interviews with public and private stakeholders, documents, and statistics gathered from 2015 to 2021. The findings suggest that co-creation, co-production, and co-destruction combine to form an adaptive system that can foster continuous improvement in the provision of public value.
中文
复杂公共服务委托中的共同创造：迈向持续改进的适应性系统
摘要
本文探讨共同创造如何应对健康、福利与安全等相互关联领域中的复杂社会问题。通过对芬兰某城市针对问题性吸毒者所开展的创新型基于结果的公共服务委托进行工具性案例研究。我们运用溯因内容分析，对2015年至2021年间收集的公共与私人利益相关者访谈、文件及统计数据进行分析。研究结果表明，共同创造、共同生产与共同破坏相互结合，形成一个能够促进公共价值供给持续改进的适应性系统。
关键词
共同创造、公共服务委托、适应性系统、持续改进、共同生产、共同破坏、复杂社会问题、芬兰