Original
Outpaced by platforms: how employment services for immigrants struggle to keep pace
Abstract
Immigrants are overrepresented in Canada’s platform economy, yet platform work is not characterized as legitimate and sustainable within employment services shaped by New Public Management (NPM) and austerity policies. This focused ethnography interrogates limitations of NPM and uses a sociotechnical approach to analyse key informant interviews. Three themes are addressed: (1) Out of scope: the limits of current policy, (2) Systemic lags and the unknowns of platform work and (3) Reproducing racial and cultural inequalities in platform work. Findings show that narrow performance metrics, competitive funding and depoliticized environments marginalize platform workers, constrain innovation and suppress culturally responsive advocacy.
中文
被平台甩在身后：移民就业服务为何难以跟上步伐
摘要
移民在加拿大平台经济中的比例过高，然而在新公共管理（NPM）和紧缩政策塑造的就业服务中，平台工作并未被视为合法且可持续。本聚焦民族志研究审视NPM的局限，并运用社会技术方法分析关键知情人访谈。研究涉及三个主题：（1）超出范围：当前政策的限度；（2）系统性滞后与平台工作的未知之处；（3）平台工作中种族与文化不平等的再生产。研究发现，狭隘的绩效指标、竞争性资助和去政治化环境使平台工作者边缘化，抑制创新，并压制具有文化回应性的倡导。
关键词
平台经济、移民、就业服务、新公共管理、紧缩政策、社会技术方法、种族不平等、文化回应性