Original
Sustaining collective performance data use in collaborations: a case study of the Citizen Security Plan in Jamaica
Abstract
Collaborations use goals and data, but often such use is more ‘collective’ and different from bureaucracies. Collective performance data use is group behaviour shaped by members’ lateral and reciprocal interactions. Drawing on previous work on the role of sensemaking, deliberating, and debating mechanisms in fostering collective data use, this article argues that additional conceptual refinement is needed to develop transferrable theory. First, data use behaviour can be examined temporally, where the use of metrics and data becomes increasingly challenging, as groups move through planning, coordination, and implementation phases, making sustaining ‘use’ an appropriate measure of success. Second, a more detailed understanding of the facilitating factors is needed, hence, this article theorizes three lower-level mechanisms: ambiguity reduction, formality-informality complementarity, and identity creation. It illustrates these arguments based on a case study of the Citizen Security Plan in Jamaica (2019–2024); a whole-of-government initiative aiming to combine safety with community development efforts.
中文
在合作中维持集体绩效数据使用：牙买加公民安全计划的案例研究
摘要
合作会使用目标与数据，但这种使用往往更具“集体性”，并不同于官僚组织。集体绩效数据使用是由成员之间横向且互惠的互动所塑造的群体行为。基于既有关于意义建构、审议和辩论机制在促进集体数据使用中作用的研究，本文认为需要进一步的概念细化，以发展可迁移的理论。第一，数据使用行为可以从时间维度加以考察：随着群体经历规划、协调与实施阶段，指标和数据的使用会变得日益困难，因此维持“使用”成为衡量成功的适当标准。第二，需要对促进因素有更细致的理解，因此本文理论化了三个较低层次的机制：降低模糊性、正式性与非正式性的互补，以及身份建构。本文以牙买加公民安全计划（2019—2024年）的案例研究来说明这些论点；该计划是一项旨在将安全与社区发展努力相结合的全政府倡议。
关键词
集体绩效数据使用、合作、数据使用、意义建构、审议、辩论、牙买加、公民安全计划