Original
Discovering the labyrinth: the complex interplay of values conflicts and the voicing dilemmas of street-level bureaucrats
Abstract
Street-level bureaucrats(SLBs) are required to navigate a labyrinth of multiple values conflicts in public service. Based on dual-principal-agent theory and using a survey experiment (N = 1669) conducted in China, this study explores how vertical values conflicts experienced by SLBs as dual-role agents and horizontal workplace social capital available to them as organizational members influence SLBs’ voicing. Findings reveal that prioritizing professional rather than individual value positively influences SLBs’ willingness to voice, but this effect is dampened by state’s values. Among three types of workplace social capital, bonding social capital increases willingness to voice among SLBs who prioritize state’s values.
中文
发现迷宫：街头官僚价值观冲突与发声困境的复杂交织
摘要
街头官僚（SLBs）需要在公共服务中穿越由多重价值观冲突构成的迷宫。本研究基于双重委托—代理理论，并利用在中国开展的一项调查实验（N=1669），探讨街头官僚作为双重角色代理人经历的纵向价值观冲突，以及其作为组织成员可获得的横向工作场所社会资本，如何影响街头官僚的发声。研究发现，优先考虑专业价值而非个人价值会正向影响街头官僚的发声意愿，但这一效应会被国家价值观所削弱。在三种工作场所社会资本中，黏合型社会资本会提高那些优先考虑国家价值观的街头官僚的发声意愿。
关键词
街头官僚、价值观冲突、发声意愿、工作场所社会资本、调查实验、双重委托—代理理论、中国