Original
Framing AI in public innovation: the engagement-manipulation nexus
Abstract
AI integration into public service innovation creates a paradox: promising enhanced engagement while risking manipulation. This paper develops the Engagement-Manipulation Nexus, a conceptual framework using Framing Theory to analyse this tension. We adapt Framing Theory to the algorithmic era, arguing AI is both an object to be framed and an agent disseminating frames. AI innovation trajectories are forged through communicative struggles among actors deploying competing frames. This paper contributes a novel theoretical framework, theorizes public innovation as communicatively constructed, and provides a diagnostic tool for practitioners. Critical frame awareness is essential for steering AI towards public value and democratic governance.
中文
公共创新中的人工智能框定：参与—操纵关联
摘要
人工智能融入公共服务创新制造了一个悖论：它既有望增强参与，又存在操纵风险。本文提出“参与—操纵关联”（Engagement-Manipulation Nexus），一个运用框架理论来分析这一张力的概念框架。我们将框架理论调适至算法时代，认为人工智能既是被框架化的对象，也是传播框架的行动者。人工智能创新轨迹是在部署相互竞争框架的行动者之间的沟通性斗争中形成的。本文贡献了一个新颖的理论框架，将公共创新理论化为沟通性建构的产物，并为实践者提供了一种诊断工具。关键的框架意识对于引导人工智能走向公共价值和民主治理至关重要。
关键词
人工智能、公共创新、框架理论、参与、操纵、算法治理、公共服务、公共价值