Original
Increasing Equitable Access in Public Service: A Descriptive Study About Accessible Materials
Abstract
ABSTRACT As the digital footprint of public service expands, the need for accessible materials for individuals with disabilities grows. Public servants must consider accessibility in the creation of all materials, from websites to PDFs to audio and visual media. However, research around accessible material creation in public service has been limited. This study uses data from a 2024 survey of MPA alumni from five universities to identify their familiarity with accessible material creation, including their awareness of their own organization's policies, processes, and training. The findings reveal that respondent awareness of their own organization's practices was correlated with higher familiarity in generating accessible materials. However, many respondents did not know about their organization's practices, identifying the need for increased dialogue about this essential element of social equity and inclusion. As such, suggestions for organizations to improve their practices around accessible material creation along with ideas for continued research are shared.
中文
提升公共服务中的公平可及性：一项关于无障碍材料的描述性研究
摘要
摘要：随着公共服务的数字足迹不断扩大，为残障人士提供无障碍材料的需求日益增长。公职人员必须在所有材料的制作中考虑无障碍性，从网站到PDF，再到音频和视觉媒体。然而，关于公共服务中无障碍材料制作的研究仍然有限。本研究使用2024年对五所大学MPA校友的调查数据，识别他们对无障碍材料制作的熟悉程度，包括对其所在组织政策、流程和培训的知晓情况。研究结果表明，受访者对其所在组织做法的知晓程度与更熟悉制作无障碍材料呈正相关。然而，许多受访者并不了解其所在组织的做法，这表明需要就这一社会公平与包容的关键要素加强对话。因此，本文提出了组织改进无障碍材料制作实践的建议，并分享了继续开展研究的思路。
关键词
公共服务、无障碍材料、数字可及性、残障人士、社会公平、数字包容、公共管理教育、组织实践