Original
Recruiting Street‐Level Bureaucrats Through Co‐Design: The Effects of Incorporating Citizen Insights Into Job Advertisements
Abstract
ABSTRACT Street‐level bureaucrats (SLBs) directly affect citizens, making them central to public service delivery. Service success therefore hinges on public sector organizations' ability to recruit competent SLBs. We argue that citizens' perspectives should inform SLB recruitment, especially for contact‐intensive, relational frontline roles. Yet public administration research has not integrated citizens' perspectives into SLB recruitment, despite a broader shift toward a service‐user orientation. We test whether job advertisements co‐designed with citizens increase job seekers' application likelihood. Using a mixed‐method design, including a preregistered experiment, we find that co‐designed job advertisements (a) identify SLB competencies often overlooked in conventional recruitment (Study 1), (b) increase application likelihood regardless of applicants' awareness of citizen involvement (Study 2A), and (c) attract candidates whose values align with service‐user‐oriented organizations by improving person‐job fit (Study 2B). We advance public sector recruitment and SLB research by introducing co‐design as an innovative and effective approach to service‐user‐oriented SLB recruitment.
中文
通过协同设计招聘街头官僚：将公民见解纳入招聘广告的效果
摘要
摘要 街头官僚（SLBs）直接影响公民，因而处于公共服务供给的核心。服务的成功因此取决于公共部门组织招聘到有能力街头官僚的能力。我们认为，公民的观点应为街头官僚招聘提供依据，尤其是对于接触密集、关系导向的一线岗位。然而，尽管公共行政研究总体上日益转向服务用户导向，却尚未将公民观点纳入街头官僚招聘。我们检验与公民共同设计的招聘广告是否会提高求职者的申请可能性。采用混合方法设计，包括一项预注册实验，我们发现共同设计的招聘广告：(a) 识别出传统招聘中常被忽视的街头官僚胜任力（研究1），(b) 无论求职者是否知晓公民参与，都会提高申请可能性（研究2A），并且 (c) 通过改善人岗匹配，吸引那些价值观与服务用户导向组织相契合的候选人（研究2B）。我们通过引入协同设计作为一种创新且有效的服务用户导向街头官僚招聘方法，推进了公共部门招聘与街头官僚研究。
关键词
街头官僚、招聘、协同设计、公共服务、人岗匹配、服务用户导向、公共部门、预注册实验