Original
Resolving Agile Ambidexterity: Between Ambivalence, Adaptation, and Accommodation
Abstract
ABSTRACT Public bureaucracies address challenging and complex problems by applying agile work practices when standard operating procedures or routines fail. In these situations, public managers need to decide whether to exploit existing bureaucratic routines or explore novel solutions through non‐routine agile work practices. This study shows how public managers maneuver between different adoption decisions: (1) remain ambivalent and reject agile, (2) accommodate the needs of the bureaucracy and adjust agile work practices to align with administrative routines, or (3) adapt in an ambidextrous manner by becoming agile literate and choosing the appropriate work practices depending on the public management problem. This study contributes to the literature on agile governance by incorporating the notion of ambidexterity into the existing theory of 21st‐century bureaucracy.
中文
解析敏捷双元性：在矛盾心态、适应与调适之间
摘要
公共官僚机构在标准操作程序或常规失效时，会通过应用敏捷工作实践来应对具有挑战性和复杂性的问题。在这些情境中，公共管理者需要决定是沿用既有的官僚常规，还是通过非常规的敏捷工作实践探索新方案。本研究表明公共管理者如何在不同的采纳决策之间进行权衡：(1) 保持矛盾心态并拒绝敏捷；(2) 迁就官僚机构的需要，调整敏捷工作实践以与行政常规保持一致；或 (3) 以双元性方式适应，即具备敏捷素养，并根据公共管理问题选择合适的工作实践。本研究通过将双元性概念纳入现有的21世纪官僚制理论，为敏捷治理文献作出贡献。
关键词
敏捷治理、双元性、公共官僚制、公共管理、敏捷工作实践、采纳决策